Effective and last updated on 22/09/2024
Commitment to Users
Commitment to Users At JANvertise, we are committed to providing a positive experience for all users. As our platform is free, there are no financial transactions or fees involved. If you encounter any issues or have complaints regarding our content or services, please contact us immediately. We handle all complaints fairly and transparently, in line with UK consumer protection laws.
How to Make a Complaint
Contact Us: You can reach us by visiting our Contact Us page, where you will find options to get in touch with us regarding your complaint or concern
Response Time: We aim to respond to all complaints within 48 hours.
Resolution Process: We will review your complaint and work to resolve the issue promptly. If necessary, we will provide a detailed response outlining the steps taken to address your concern. Since no payments are involved, disputes are limited to service issues.
Your Legal Rights
Even though our services are free, you have the right to expect reasonable care and skill in service delivery. For more information on your rights, visit the UK Government’s Consumer Rights page.
Data Protection
All data provided during a complaint will be handled in accordance with our Privacy Policy.
For further reading, please refer to our Disclaimer, Cookies Policy, and Privacy Policy
